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Refund Policy

 

Damaged Items:

Please email: shaina@hartwooddesign.co with a photo of your damaged item & your order number within 5 days of receiving your package & we will exchange your item for a new one. We may ask that you return your damaged item to us.

    Hartwood Design does not offer refunds on any orders. If you are unhappy with your purchase, please contact us at shaina@hartwooddesign.co within 5 days of receiving your order with your refund request. You can return for an exchange or shop credit. The customer is responsible for return shipping. 

    Store credit will be issued via email to the email on file within 5 business days of receiving your return for the amount paid, less shipping costs. Returned item must be postmarked within 10 days of receiving the original order.